Shipping, Returns + Other Information

SHIPPING

Since Lori Jack is closing, we are VERY backlogged in shipping.  Please expect a 1 to 2 week delay possibly in shipping your orders. We are shipping orders in order received.

The shipment transit times takes 1 - 5 days depending on the location and method of shipping selected.  We ship via US First Class, US Priority Mail, UPS or FedEx Ground from Southern California.  

We also offer overnight and 2-day expedited shipping via FedEx or UPS for shipments, but orders will probably NOT ship out the same day given our current backlog of orders.

SHIPPING COSTS- USA

The following are the shipping rates within the USA for ground shipping:

PURCHASE AMOUNT SHIPPING AND HANDLING FEE
$0.00 to $99.99* $4.95
$100.00 and up FREE

*  extra spare crystal orders under $25 ship free within USA.

The cost for express mail is quoted during checkout and ranges from $18 - $55.

SHIPPING COSTS- INTERNATIONAL

Please see the cost to ship internationally via DHL or UPS during checkout. International shipping cost starts at $40.  Please note all duty owed from other countries is calculated by DHL or UPS and then collected by them from the customer before delivery.  Also customs may delay shipments which is out of our control.  

 

RETURNS / EXCHANGES

We accept returns or exchanges for unworn sandals within 15 days of purchase date.  We do not provide return shipping labels. Please include a copy of your receipt or note indicating if you would like an exchange or a credit to your original form of payment.  We may not be able to accommodate exchanges since most items have sold out with the closing of Lori Jack.  We will try if possible depending on what is available when we receive your return.  Please expect a delay in processing returns with the recent high volume of orders. 

Ship to:

Lori Jack
Attn Returns
1537 Monrovia Ave.
Newport Beach‎, CA‎ 92663

(For orders placed prior to August 26, 2021, we accept returns or exchanges for unworn sandals within 30 days of purchase date.)

SIZES

Havaianas flip flops all vary in size (i.e. length and tightness of straps) even if the same size.  We do not take responsibility for variations as this is out of our control.  If it does not fit, you may return it for credit or an exchange.  All sizes listed are Brazilian sizes.

SALES TAX

Lori Jack is required by law to charge California state residents sales tax on all products. Sales tax will be automatically added to orders shipped within the state of California. All orders shipped outside of California are not taxable.

CUSTOM ORDERS

Custom orders are available if you want to customize your crystals! We welcome your ideas and can help you choose the best options. Custom orders are available via phone order at 949-764-0053 or email us online. All custom orders are final sale and non-refundable.

CANCELLED ORDERS

We retain the right to refuse or cancel any orders placed for an item with an incorrect price due to a typographical error or for an item ordered which is out-of-stock or no longer available. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, we shall issue a credit.