Shipping, Returns + Other Information

SHIPPING

Most orders ship the same day (if placed by 1pm Pacific Standard Time) or within 1 - 2 business days via US First Class or US Priority Mail or FedEx Ground.

We also offer 2-day and overnight expedited shipping via FedEx, but orders may not always ship out the same day as placed depending on the time the order is placed and availability of the items ordered.  Feel free to contact us for availability for same day shipping requests or to confirm a specific delivery date. 

SHIPPING COSTS- DOMESTIC

The following are the shipping rates within the USA for ground shipping:

PURCHASE AMOUNT SHIPPING AND HANDLING FEE
$0.00 to $99.99* $4.95
$100.00 and up FREE

*  extra spare crystal orders under $25 ship free within USA.

Express Mail including USPS or FedEx 2-day and FedEx overnight is available within the continental USA. The cost is quoted during checkout and ranges from $18 - $55.

SHIPPING COSTS- INTERNATIONAL

Lori Jacks are not allowed to be shipped outside of the United States. Please note any duty or customs owed for shipments outside of USA is paid by the customer.  

RETURNS

We accept returns or exchanges for new (not worn) sandals within 30 days of purchase date. All exchanges are fulfilled once we are in receipt of the original merchandise. Please contact us for the return address.

SIZES

Havaianas flip flops all vary in size even if the same printed size.  We do not take responsibility for variations as this is out of our control.  If it does not fit, you may return it for credit or an exchange.

SALES TAX

Lori Jack is required by law to charge California state residents sales tax on all products. Sales tax will be automatically added to orders shipped within the state of California. All orders shipped outside of California are not taxable.

CUSTOM ORDERS

Custom orders are available if you want to customize your crystals! We welcome your ideas and can help you choose the best options. Custom orders are available via phone order at 949-764-0053 or email us online. All custom orders are final sale and non-refundable.

CANCELLED ORDERS

We retain the right to refuse or cancel any orders placed for an item with an incorrect price due to a typographical error or for an item ordered which is out-of-stock or no longer available. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, we shall issue a credit.